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.management{--ink:#21384e;--green:#2a526e;--mint:#e5edf4;--paper:#f3f5f8;--line:#dce3eb;--muted:#718093}.management .quick-links>a{background:#eaf0f6}.management .quick-links>a:nth-child(2){background:#edf3ec}.management .quick-links>a:nth-child(3){background:#f6f0e6}.management .quick-links>a:nth-child(4){background:#eeeef5}.management .sidebar{background:#fcfdff}.management .admin-modules h2{font-size:21px}
.script{margin:0;padding:16px 20px;background:var(--mint);border-left:3px solid var(--green);border-radius:5px;font-size:15px}.performance-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.performance-metrics strong{font-size:30px;overflow-wrap:anywhere}.incident{padding:20px 0;border-bottom:1px solid var(--line);margin-bottom:20px}.incident .prose{font-size:13px;background:var(--paper);padding:14px;border-radius:6px}.incident-block details{margin:16px 0}.incident-block summary{cursor:pointer;color:var(--green);font-weight:600;padding:10px 0}.incident-block form{padding-top:18px}.incident-block .grid{margin-bottom:20px}.document-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-bottom:24px}.document-list article{min-width:0;overflow-wrap:anywhere}.document-list a{display:block}.document-preview{display:block;width:100%;max-height:260px;object-fit:contain;border:1px solid var(--line);margin:10px 0}.danger{background:#983e37;border-color:#983e37}.danger:hover{background:#7f2b28}@media(max-width:700px){.performance-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.performance-metrics strong{font-size:24px}.document-list{grid-template-columns:1fr 1fr}}
.talk{padding:20px 22px;background:#edf4ef;border-left:3px solid #509075;border-radius:7px}.management .talk{background:#edf3f8;border-color:#6087a1}.talk-label{display:block;font-size:11px;font-weight:700;letter-spacing:.03em;color:var(--green);margin-bottom:8px}.talk p{font-size:16px;line-height:2;margin:0}.talk p+p{margin-top:12px}.reception-tip{background:#f7f4eb;border:1px solid #ebe4d1;padding:14px 18px;border-radius:7px;color:#6e6043;font-size:12px;margin:0}.reception-tip strong{display:block;margin-bottom:5px}.call-help{border-top:1px solid var(--line);padding-top:15px}.call-help summary{cursor:pointer;font-weight:600;color:var(--green)}.call-help dl{margin-top:15px}.call-help p{margin-top:12px}.reception-start h2{margin-bottom:10px}.reception-progress{scroll-margin-top:20px;margin-bottom:22px}.reception-progress-label{font-size:12px;font-weight:700;color:var(--green)}.reception-nav{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:6px}.reception-nav button{font-size:11px;padding:10px 6px;min-height:44px;background:white;color:var(--muted);border-color:var(--line)}.reception-nav button[aria-current]{background:var(--green);color:white;border-color:var(--green)}.reception-actions [data-reception-position]{color:var(--muted);font-size:12px;margin-right:auto}.reception-step h2:focus{outline:none}.readback [data-read]{font-weight:700;border-bottom:1px solid #adc5b8;overflow-wrap:anywhere}.reception-step[hidden],.service-talk[hidden],.parking-talk[hidden],.reception-progress[hidden],.reception-actions [hidden]{display:none}@media(max-width:700px){.reception-nav{grid-template-columns:repeat(4,minmax(0,1fr))}.talk{padding:16px}.talk p{font-size:15px}.reception-actions{gap:8px}.reception-actions button{flex:1}.reception-actions [data-reception-position]{margin-right:0}.call-help dl{grid-template-columns:1fr}.call-help dt{font-weight:700;border-bottom:0;padding-bottom:0}}
.intake-tabs{display:flex;flex-wrap:wrap;gap:12px;margin-bottom:26px}.block-heading{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-bottom:22px}.block-heading h2{margin:0}.service-card{border-top:1px solid var(--line);padding:24px 0}.service-card h3{margin:0 0 18px;font-size:17px}.service-card .grid{margin:18px 0}.service-checks{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0 16px}.service-checks .check{padding:10px 0}.service-checks input{flex-shrink:0}.block-sales{border-top:4px solid #6289a2}.block-work{border-top:4px solid #6c9c73}#reception-block{border-top:4px solid #c9a365}.block-sales details form{margin-top:18px}.block-sales details input,.block-sales details select{margin-bottom:12px}@media(max-width:700px){.intake-tabs .button{flex:1;padding:12px 8px}.block-heading{align-items:flex-start;flex-direction:column}.block-heading .button{width:100%}.service-checks{grid-template-columns:1fr 1fr}.service-card{padding:20px 0}}

.private-panel{border-left:3px solid #7592a8}.private-panel>summary,.private-panel details>summary{cursor:pointer;font-weight:600;color:var(--green);padding:8px 0}.private-panel form{padding-top:18px}.private-note{padding:12px 16px;border-radius:6px;background:#edf2f7;color:#395a74;font-size:13px}.evaluation-card{padding:20px 0;border-bottom:1px solid var(--line)}.evaluation-card .prose{margin:12px 0}.evaluation-score{font-size:24px;font-weight:700;margin:8px 0}.evaluation-card .eyebrow{margin-bottom:10px}

.case-site-summary{white-space:normal;overflow-wrap:anywhere;min-width:180px;max-width:340px}

.assignment-panel{margin:24px 0;padding:20px;border:1px solid var(--line);border-radius:8px;background:#f5f8f3}.assignment-panel h3{margin:0 0 12px}.assignment-panel form{max-width:520px}.assignment-panel .muted{margin-top:12px}

/* One customer, independently assigned jobs. */
.card>summary{cursor:pointer;font-size:15px;font-weight:650;color:var(--green);padding:2px 0}.card[open]>summary{margin-bottom:22px}.job-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.job-card{min-width:0;padding:22px;border:1px solid var(--line);border-radius:10px}.job-card h3,.job-list-item h3{font-size:18px;margin:0 0 8px}.job-card .case-site-summary{display:block;max-width:none;min-width:0;margin-bottom:20px}.job-stage{border-top:1px solid var(--line);padding:16px 0;display:flex;gap:12px;align-items:center;justify-content:space-between}.job-stage small,.job-tabs small{display:block;font-size:11px;color:var(--muted)}.job-stage .button{white-space:nowrap;padding:9px 12px;font-size:12px}.assignment-panel{margin:4px 0 16px;padding:12px 14px;background:var(--paper)}.assignment-panel>summary{cursor:pointer;font-size:12px;color:var(--green)}.assignment-panel[open]>summary{margin-bottom:14px}.assignment-panel button{padding:9px 14px;font-size:12px}.job-tabs{display:flex;flex-wrap:wrap;gap:10px;margin:20px 0}.job-tabs>a{border:1px solid var(--line);border-radius:8px;background:white;padding:12px 20px;min-width:140px}.job-tabs>a[aria-current]{border-color:var(--green);box-shadow:inset 0 -3px var(--green);font-weight:bold;background:var(--mint)}.job-list-item{display:grid;grid-template-columns:2fr 1fr 1fr;align-items:center;gap:24px}.job-list-item>div{min-width:0;overflow-wrap:anywhere}.job-list-item .case-site-summary{display:block;min-width:0;max-width:none}.job-list-item p{font-size:12px;margin:6px 0}.job-list-item h3 small{font-size:12px;font-weight:400}.add-job{border-style:dashed}.add-job form>.grid{margin:20px 0}.add-job .call-help .grid{margin:18px 0}.service-card:first-of-type{border-top:0;padding-top:0}.job-card .call-help .grid{grid-template-columns:1fr;margin:16px 0}.card details .card{border:0;padding:12px 0}.job-tabs a:focus-visible,summary:focus-visible{outline:2px solid var(--green);outline-offset:4px}@media(max-width:1150px){.job-grid{grid-template-columns:1fr}}@media(max-width:700px){.job-list-item{grid-template-columns:1fr;gap:14px}.job-list-item>div+div{border-top:1px solid var(--line);padding-top:14px}.job-list-item .button{width:100%}.job-card{padding:16px}.job-stage{flex-wrap:wrap}.job-tabs>a{flex:1;padding:10px 12px;min-width:130px}.job-grid{gap:14px}}

/* Case details prioritize reading; editing stays secondary. */
.reading-heading{display:flex;justify-content:space-between;align-items:baseline;gap:12px;flex-wrap:wrap;margin:0 0 12px}.reading-heading h2,.reading-heading h3{margin:0;font-size:18px}.reading-heading>a{font-size:12px}.case-reading{padding:20px 24px}.reception-columns{display:grid;grid-template-columns:1fr 1fr;gap:28px}.reading-columns{display:grid;grid-template-columns:1fr 1fr 1fr;gap:0}.reading-columns>section{min-width:0;padding:0 18px;border-left:1px solid var(--line)}.reading-columns>section:first-child{padding-left:0;border-left:0}.reading-columns>section:last-child{padding-right:0}.reading-columns h4{font-size:13px;margin:0 0 6px;padding:6px 0;color:var(--green);border-bottom:2px solid var(--line)}.case-reading dl{grid-template-columns:110px minmax(0,1fr);font-size:13px;line-height:1.6}.case-reading dt,.case-reading dd{padding:6px 0}.case-reading dt{font-size:11px}.reading-notes{border-top:1px solid var(--line);margin-top:12px;padding-top:6px}.reading-actions{display:flex;justify-content:flex-end;gap:20px;margin-top:12px;font-size:12px}.reading-tools{font-size:12px;border-top:1px solid var(--line);padding-top:8px;margin-top:8px}.reading-tools>summary{cursor:pointer;color:var(--muted)}.reading-tools[open]{padding-bottom:12px}.reading-tools .grid{margin:16px 0}.job-reading>.reading-heading{background:var(--mint);padding:10px 14px;margin:-20px -24px 14px;border-radius:11px 11px 0 0}.job-reading{overflow:hidden}.reception-reading>.reading-heading{border-bottom:2px solid var(--line);padding-bottom:10px}.reading-tools .assignment-panel{display:inline-block;width:calc(50% - 12px);vertical-align:top;margin:12px 10px 12px 0}@media(max-width:1150px){.reading-columns{grid-template-columns:1fr 1fr}.reading-columns>section:first-child{grid-column:1/-1;padding:0 0 12px;border-bottom:1px solid var(--line);margin-bottom:12px}.reading-columns>section:nth-child(2){border-left:0;padding-left:0}.reading-columns>section:first-child dl{grid-template-columns:110px minmax(0,1fr)}}@media(max-width:700px){.reception-columns,.reading-columns{grid-template-columns:1fr;gap:12px}.reading-columns>section,.reading-columns>section:first-child,.reading-columns>section:nth-child(2){padding:0;border:0;margin:0}.case-reading{padding:16px}.job-reading>.reading-heading{margin:-16px -16px 12px;padding:10px 16px}.reading-heading h3{font-size:17px}.reading-heading .muted{font-size:10px}.case-reading dl{grid-template-columns:105px minmax(0,1fr)}.reading-tools .assignment-panel{width:100%;margin:8px 0}.reading-actions{justify-content:flex-start}.reading-notes{margin-top:10px}}

.reception-columns{grid-template-columns:1fr 1fr 1fr;gap:22px}.reception-reading dl{grid-template-columns:92px minmax(0,1fr)}@media(max-width:1000px){.reception-columns{grid-template-columns:1fr 1fr}.reception-columns>div:last-child{grid-column:1/-1}.reception-columns>div:last-child dl{grid-template-columns:100px 1fr 100px 1fr}}@media(max-width:700px){.reception-columns{grid-template-columns:1fr;gap:8px}.reception-columns>div:last-child dl{grid-template-columns:105px minmax(0,1fr)}}